PRIVACY POLICY

Suncem Collection

Effective Date: January 1, 2026

Last Updated: October 2, 2026

1. Who We Are

This Privacy Policy applies to Suncem Collection, operated by Sve Pod Suncem, LLC, and governs the collection and use of personal information through the Suncem Collection direct booking website and its associated reservation and guest management processes. When we say "we," "us," or "our," we mean Sve Pod Suncem, LLC in its capacity as operator of this website and manager of properties in the Suncem Collection portfolio. When we say "you" or "your," we mean any guest, prospective guest, or visitor to our website.

Questions about this policy? Use the Contact Us page on this website.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

  • Name, email address, and phone number when you make a booking inquiry or reservation
  • Arrival and departure details, purpose of visit, and special occasion information submitted through the online check-in form, collected by Sve Pod Suncem, LLC as manager on behalf of the applicable property ownership entity
  • Communications you send to us by email or through our website contact options

Information collected automatically:

  • IP address, browser type, and device information when you visit our website
  • Pages visited, time spent, and referring website (standard web analytics data)
  • Cookies and similar tracking technologies (see Section 6)

Payment information:

We do not store your payment card information. All payment processing is handled securely by the applicable property ownership entity's payment processor. Please review their privacy policy for details on how payment data is handled.

3. How We Use Your Information

Where the purposes below relate to your reservation or stay, Sve Pod Suncem, LLC performs these functions as manager and agent of the applicable property ownership entity.

We use the information we collect to:

  • Process and manage your reservation
  • Communicate with you before, during, and after your stay
  • Send booking confirmations, check-in instructions, and property access credentials
  • Verify your identity and comply with our rental agreement requirements
  • Respond to your questions and requests
  • Improve our website and guest experience
  • Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. How We Share Your Information

We share your information only in the following limited circumstances:

Service providers: We work with third-party platforms including our property management system and booking engine to operate our business. These providers access your information only as necessary to perform services on our behalf and are required to protect it.

Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of completed reservations, responding to disputes or legal claims, and complying with applicable legal obligations. Guest records are generally retained for a minimum of three years following a completed stay.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze website traffic. We use:

Essential cookies — necessary for the website to function

Analytics cookies — help us understand how visitors use our site (we use this data in aggregate form only)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Privacy Rights

Arizona residents: Arizona does not currently have a comprehensive consumer data privacy law. However, you have the right to request information about what personal data we hold about you and to request correction of inaccurate information.

California residents: If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, submit a request using the Contact Us page on this website. We will respond within 45 days.

All guests: Regardless of your state of residence, you may contact us at any time to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and legitimate business needs.

8. Data Security

Sve Pod Suncem, LLC takes reasonable technical and organizational measures to protect personal information collected through this website from unauthorized access, disclosure, or loss. These measures apply to website operation and data collected directly through this website. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

The aggregate liability of Sve Pod Suncem, LLC and all affiliated property ownership entities, collectively, for any data breach or security incident arising from website operation shall not exceed the total reservation amount paid by the affected guest through this website, regardless of the number of entities named, claims asserted, or theories of liability pursued.

In the event of a data breach affecting your personal information, we will notify affected individuals as required by Arizona law (A.R.S. § 18-552) within 45 days of discovering the breach.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us using the Contact Us page on this website and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including our booking platform and social media profiles. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sve Pod Suncem, LLC d/b/a Suncem Collection

For inquiries, please use the Contact Us page on this website.